. . .you have to appreciate it.
I just hung up the phone with a person at the Ohio Public Employees Retirement System. Melissa is her name.
She helped me resolve a long-standing issue with my future pension. She helped resolve it 100% in my favor.
The matter was a routine one that got caught up in a mishmash of paperwork and was not resolvable without extraordinary intervention by a person who had to take on the task for helping one person at a time.
Melissa did that.
And I am grateful.
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